General terms and conditions naturalis unlimited, a brand by Unlimited Originals; hereafter called naturalis unlimited
Hoge Zand 39
2512EL The Hague
Chamber of Commerce number: 64312186
For all correspondence with naturalis unlimited use firstname.lastname@example.org
Bank details: ING NL68 INGB 0007 0031 66
Article 1 – Applicability
1. These general terms and conditions apply on all orders placed on the website of Naturalis Unlimited / Unlimited Originals as well as on all products produced by Naturalis Unlimited / Unlimited Originals that are sold in stores. These conditions can be sent on request. These conditions have been registered with the Dutch Chambers of Commerce.
2. If the agreement has been concluded electronically, the text of these terms and conditions are available at customer’s request.
3. The provisions in these conditions may only be deviated from in writing, in which case the other provisions shall continue to apply.
4. Naturalis Originals / Unlimited Originals shall be entitled to modify the general terms and conditions. Should this modification occur after the conclusion of the agreement, our client shall be competent to dissolve the agreement.
5. We cannot accept liability for any consequences of textual errors.
Article 2 – The offer
1. All offers by Naturalis Originals / Unlimited Originals shall be without obligation and Naturalis Unlimited / Unlimited Originals expressly reserves the right to modify the prices. Should this modification occur after the conclusion of the agreement, our client shall be competent to dissolve the agreement.
2. If an offer has a limited period of validity, availability or occurs under different conditions, then such will expressly stated in the offer.
3. The offer shall contain a full and accurate description of the products offered. The description shall be sufficiently detailed so as to be able to facilitate a proper assessment of the offer by the customer. If Naturalis Unlimited / Unlimited Originals uses images, these shall be a truthful representation of the offered products and/or services. Obvious errors or mistakes in the offer shall not be binding for Naturalis Unlimited / Unlimited Originals.
4. The prices and conditions of a placed order shall be valid for 30 days. If the customer does not pay within this period, Naturalis Unlimited / Unlimited Originals will be entitled to cancel the order.
Article 3 – The agreement
1. The agreement is concluded at the time when the customer accepts the offer and meets the corresponding conditions, without prejudice what is written in article 2.
2. If the customer has accepted the offer electronically,Naturalis Unlimited / Unlimited Originals immediately confirms acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed byNaturalis Unlimited / Unlimited Originals, the customer may dissolve the contract.
3. An agreement is only made after acceptance of your order byNaturalis Unlimited / Unlimited Originals.Naturalis Unlimited / Unlimited Originals is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted,Naturalis Unlimited / Unlimited Originals shares this without giving any reason within 10 working days of receiving the order.
Article 4 – Right of withdrawal
1. When purchasing products, the customer shall have the possibility to dissolve the agreement, without stating any reasons for this, for a period of 14 days. This cooling-off period shall commence on the day after receipt of the product by the customer.
2. During the cooling-off period, the customer shall handle the product and its packaging with due care and attention. If they use their right of withdrawal, they shall return the unused product toNaturalis Unlimited / Unlimited Originals with all accessories supplied and in its original state and packaging.
3. The customer shall notify Naturalis Unlimited / Unlimited Originals via e-mail of its wish to return a product. Products delivered may be returned only with consent from Naturalis Unlimited / Unlimited Originals. In its notification of consent,Naturalis Unlimited / Unlimited Originals shall indicate a return address. PLEASE NOTE: The customer shall specify in the subject line of the e-mail the order number received via e-mail.
4. If the customer uses their right of withdrawal, they shall bear the cost of the return.
5.Naturalis Unlimited / Unlimited Originals reserves the right to refuse returned items or to not credit the full amount if it is suspected the item has already been used, or if it has been damaged by the customer.
6. If the customer has paid an amount,Naturalis Unlimited / Unlimited Originals shall refund this amount as soon as possible, but within 30 days of the return or withdrawal at the latest.
Article 5 – Liability / warranty
1.Naturalis Unlimited / Unlimited Originals guarantees that the products meet the contract, specifications stated in the offer, the reasonable requirements of reliability and usability.
2. The customer has the duty to inspect whether the products meet the agreement. If this is not the case, the customer should as soon as possible informNaturalis Unlimited / Unlimited Originals and in any case within 7 days after delivery, or after observation reasonably possible, in writing and sufficiently evidence.
3. If it is demonstrated that the products do not comply with the agreement,Naturalis Unlimited / Unlimited Originals shall have the option of replacing the relevant products with new products upon their return or to refund their invoice value. In this event, the costs of returning the products shall be borne by Naturalis Unlimited / Unlimited Originals.
Article 6 – Payment
1. The customer shall pay at the end of the electronic order by means of iDEAL, VISA or Mastercard. The customer may also choose to make the payment themselves via bank transfer. The order shall only be despatched once the full amount has been received.
2. All prices for the items offered include VAT and exclude shipping costs.
Article 7 – Delivery and implementation
1. Naturalis Unlimited / Unlimited Originals shall take the greatest possible care when receiving and implementing product orders.
2. The place of delivery is the address the customer has specified to the company.
3. The specified delivery times are only indicative. If any delivery term is exceeded, you shall not be entitled to compensation, nor shall you be entitled to cancel your order or dissolve the agreement, unless the term is exceeded to such an extent that you cannot be reasonably expected to leave the agreement intact. In this case, you shall be entitled to cancel the order or dissolve the agreement insofar as this is necessary.
4. The delivery time specified for the items shall commence once Naturalis Unlimited / Unlimited Originals has received payment from the customer.
5. The risk of damage and/or loss of products shall lie with Naturalis Unlimited / Unlimited Originals until the time of delivery to the customer, unless expressly agreed otherwise. The risk in relation to the products shall be transferred to the customer upon delivery. The risk of any return shipment of the items shall lie with the customer.
6. Naturalis Unlimited / Unlimited Originals shall be allowed to make partial delivery of items sold. Naturalis Unlimited / Unlimited Originals shall inform the customer of the partial delivery.
Article 8 – Intellectual property
1. Naturalis Unlimited / Unlimited Originals owns and retains all intellectual property rights that protect or may be established over the design.
2. Reproductions of Naturalis Unlimited / Unlimited Originals designs are not permitted without the consent of Naturalis Unlimited / Unlimited Originals.
Article 9 – Force majeure
1.Without prejudice to other rights to which it is entitled, in the event of force majeure, Naturalis Unlimited / Unlimited Originals shall be entitled, at its own discretion, to suspend the implementation of the order of the customer, or to dissolve the agreement without judicial intervention. This shall occur by notifying the customer of this in writing, without Naturalis Unlimited / Unlimited Originals being liable to pay any compensation whatsoever, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.
2. Force majeure shall be understood to mean any shortcoming that cannot be attributed to Naturalis Unlimited / Unlimited Originals, as it is blameless in the matter and cannot be held responsible pursuant to the law, a legal act or generally accepted practice.
Article 10 -Complaints
1. Complaints may be submitted to: Naturalis Unlimited / Unlimited Originals, Hoge Zand 39, 2512 EL The Hague, Netherlands.
2. Fully and clearly described complaints concerning the products as delivered shall be submitted to Naturalis Unlimited / Unlimited Originals within a reasonable period of 7 days of the discovery of the defects by the customer.
3. Complaints submitted to Naturalis Unlimited / Unlimited Originals shall be responded to within a period of 7 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Naturalis Unlimited / Unlimited Originals shall respond within the period of 7 days with a notification of receipt and an indication of when the customer may expect a more detailed reply.
4. Naturalis Unlimited / Unlimited Originals does not accept any liability in connection with the application of the product by the customer.
5. In the event of a complaint, the customer must keep the original product soNaturalis Unlimited / Unlimited Originals can inspect it if necessary. We may also ask the customer to take pictures as this enables Naturalis Unlimited / Unlimited Originals to better assess the complaint.
Article 11 – Miscellaneous
1. Should one or more provisions of these conditions or any other agreement with Naturalis Unlimited / Unlimited Originals violate any applicable legal provision, the relevant provision shall lapse and be replaced with a new, legally admissible, similar provision to be determined by Naturalis Unlimited / Unlimited Originals. Should this modification occur after the conclusion of the agreement, our client shall be competent to dissolve the agreement.
2. Naturalis Unlimited / Unlimited Originals shall be competent to enlist the services of third parties in the implementation of orders.
3. The Dutch text of these general terms and conditions shall always be decisive for the interpretation thereof.
Article 12 – Disputes
1. Dutch law shall exclusively apply to agreements between Naturalis Unlimited / Unlimited Originals and the customer to which these general terms and conditions apply.
2. The Disputes Committee shall only consider a dispute if the customer has first submitted their complaint to Naturalis Unlimited / Unlimited Originals within a reasonable period of time.